Frequently Asked Questions (FAQs)

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Frequently Asked Questions (FAQs)

Shipping (USA)

How long will it take to get my order?

6-9 business days when choosing Standard Shipping Method.

Orders placed before 10:00 am PST will ship same day … YAY.

Orders placed AFTER 10:00 am PST will ship the following business day.

Will extreme heat and/or cold affect my product while it is in transit?

Our products are made to withstand extreme temperatures for a short period of time. If your product is frozen, let it thaw at room temperature.

Prolonged exposure to temperatures above 77F can impact the color and/or odor of the product.

Store in original container in cool and dry place (50-77F), out of direct sunlight.

Do you offer free shipping on a specific order size?

Yes. Retail customers in the US will receive FREE shipping for orders $59 and above.

How much is shipping otherwise?

Standard Shipping Rate under $59 for US retail customers is $9.99 Base Rate + $1.50/lb.

The Standard Shipping Rate for US Wholesale customers is $15 Base Rate + $1.50/lb.

Expedited Shipping rate for any customer or wholesaler in the US will be charged the actual calculated rate from the carrier no matter the size or value of their order.

Where can I access my tracking number?

An email is automatically sent from smiles@oxyfresh.com with tracking information.

If you've created an account page, [log in](/content/account "https://oxyfresh.com/account"/index.html), click on your most recent order number, and copy the tracking number that shows up in the green box at the top of the page.

Shipping (Canada)

CANADA: When will my order ship?

Orders placed before 10:30 am PST will ship same day … YAY.

Orders placed AFTER 10:30 am PST will ship the following business day.

CANADA: I am in Canada. How many days will it take for me to receive my order?

Within 14 business days from the date your order ships.

CANADA: Is there a less expensive shipping option to Canada?

No there is not. We currently use one shipping option to export orders to Canada. Your order will be delivered via UPS.

CANADA: Will I have to pick it up at the post office or will it be delivered to my door?

Your order will be delivered right to your door! We do not ship to P.O. Boxes in Canada.

CANADA: Will I have to pay duty upon delivery?

No.

Account

Subscriptions

Set it and forget it. Save your time, hard-earned dollars, and 10% on every order with a recurring subscription. Even better? FREE SHIPPING! (US only). [Learn more here](/content/pages/auto-orders "Auto Orders"/index.html).

[Contact us](/content/pages/contact-us "Contact Us"/index.html) or log into your [account](/content/account "https://oxyfresh.com/account"/index.html) to manage or cancel your subscription.

Wholesale

We offer wholesale programs for Pet Pros and Dental Pros. To apply for a wholesale account please visit our [wholesale inquiry page](/content/pages/wholesalers "https://oxyfresh.com/pages/wholesalers"/index.html).

After the account has been created, access wholesale pricing at the wholesale storefront.

Pet Products Usage

Pet Products Usage

How much Pet Water Additive do you add to your pet's bowl?

Recommended dose is ¼ teaspoon of Pet Water Additive to 1 cup water. New to the product or sensitive pets you can cut that in half to start (1/8 teaspoon per cup of water).

Is the Pet Water Additive Suitable for kittens and puppies? Any age limits?

Pets of any age can use the Pet Water Additive. The product is not systematically absorbed so the dosage is not based on age or size. It works in their mouth for 60 seconds and becomes inert.

Is it okay to use the Pet Dental Water Additive in a charcoal fountain?

We do not recommend using Pet Water Additive with your pet’s water fountain. Active carbon and charcoal filters are made by design to trap many types of compounds.

Our active compound Oxygene is no exception and will stick to the filter, reducing the effectiveness of the water additive.

Filters that do not contain active carbon or charcoal may by used, however the pet water additive is most effective when drinking bowl and water are cleaned daily and refilled with fresh water and additive.

Is it okay to premix the Pet Dental Water Additive and keep in the refrigerator?

We do not recommend premixing the Pet Dental Water Additive.

Storage Conditions: Store in original container in cool and dry place (50-77F), out of direct sunlight.

Fresh Breath

What causes bad breath?

In most cases, bad breath happens because of bad habits or bad oral hygiene. Smoking or eating things that promote bacteria growth in the mouth will create bad breath. Not cleaning the mouth thoroughly enough will only make it into a bigger problem.

What foods can cause bad breath?

The obvious ones of course are the smelly ones, garlic, onions and some cheeses. There are also the other ones, less obvious ones that will produce bad smelling burps, like radishes and cauliflower.

What are the common solutions of bad breath?

The most basic solution to prevent bad breath it to brush and floss your teeth at least twice a day and make sure to use that tongue scraper to prevent the bacteria growth on the back of the tongue.

Dental Products (General)

Is it safe to use the Oxyfresh Mouthwash several times a day?

Yes, it is completely safe to swish with the mouthwash as often as you need to.

Is the Fresh Breath Lemon-Mint Mouthwash the strongest option?

Yes. It has twice the amount of Oxygene (stabilized chlorine dioxide) and Zinc, plus Aloe, lemon and essential oils, to further combat bad breath and sooth tissue.

Which Oxyfresh Toothpaste has the least amount of abrasiveness?

Our Pro Formula Toothpaste has the least amount of abrasiveness?